FAQ
Orders
What payment methods do you offer?
What payment methods do you offer?
We accept: Visa, Mastercard, Bancontact, PayPal, IDEAL, …. All payments are secured by our platform.
Which countries do you deliver to?
Which countries do you deliver to?
We deliver to Belgium, France (Metropolitan) and the Netherlands.
Which carriers do you use?
Which carriers do you use?
- Belgium: Bpost
- Brussels Express
For purchases of €120 or more, order before 12pm and enjoy fast delivery within 24 hours, anywhere in Brussels.
- France & Netherlands: Mondial Relay
Can I modify or cancel my order?
Can I modify or cancel my order?
If your order hasn't shipped yet, our customer service team can modify or cancel it. Contact us as soon as possible by email: info@glossencia.com
Can I track my order?
Can I track my order?
Yes. As soon as it's shipped, you will receive a
email with a tracking link to follow your package in real time.
What should I do if there's a problem with my order?
What should I do if there's a problem with my order?
If you encounter a problem with your order, please contact our customer service department as soon as possible. You can reach us by email or via the contact form available on our website.
Products
Are your products suitable for all skin types?
Are your products suitable for all skin types?
Yes. Each product is formulated for a specific skin type (sensitive, combination,
oily or dry). Detailed information is available on each product sheet
product to guide you in your choice.
Order tracking
How long does delivery take?
How long does delivery take?
Shipping typically takes 1 to 3 business days after your order is processed. Delivery times may vary depending on your location and the shipping method selected at checkout.
Do you offer express delivery?
Do you offer express delivery?
Yes, we offer express 24-hour delivery for deliveries in Brussels.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
If your order hasn't been processed yet, you can contact our support team to update your shipping address. Once the order has shipped, we can no longer make changes.
Back
What is your return policy?
What is your return policy?
We offer a 14-day return policy. Items must be in their original condition, unused, and with their packaging intact.
How long does it take to process my return?
How long does it take to process my return?
Once we receive your returned item, processing typically takes 5 to 7 business days. Refunds will be issued to your original payment method.