Service client

Privacy Policy

In accordance with Belgian and European law (GDPR)

1. Applicable legal framework

This Privacy Policy is established in accordance with:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data (GDPR);
  • the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data;
  • the rules applicable to e-commerce in Belgium and the European Union.

2. Data controller

The controller of personal data is:

GLOSSENCIA SRL
Registered office: Avenue Paul Deschanel 264, 1030 Brussels, Belgium
VAT number: BE 1030.077.048
Email: info@glossencia.com

3. Data collected when ordering or making contact

When a user places an order or contacts GLOSSENCIA, the following data may be collected:

  • company name, VAT number and company number
  • first and last name of the contact person
  • postal address
  • email address
  • phone number
  • payment information (processed exclusively by secure payment providers)
  • order history

4. Purposes of processing

Personal data is processed for the following purposes:

  • processing and fulfilling orders
  • delivering products
  • customer service and after-sales service
  • communicating with the customer
  • fraud prevention and payment security
  • compliance with legal, tax and accounting obligations
  • improving the website and user experience
  • sending commercial communications, subject to the customer’s prior consent.

5. Data sharing

Personal data may only be shared with:

  • payment providers
  • carriers and logistics partners
  • IT and hosting providers
  • administrative or judicial authorities where required by law

No personal data is sold or transferred to third parties for commercial purposes.

6. Cookies and targeted advertising

The website uses necessary cookies and, subject to consent, analytics and marketing cookies.

  • Users can manage or refuse cookies through their browser or the consent banner.
  • Data may be used for behavioural advertising, only with consent.

7. “Do Not Track” signal

The website does not change its collection practices in response to “Do Not Track” signals sent by browsers.

8. Data retention

  • Order-related data: kept in accordance with Belgian accounting and tax obligations
  • Marketing data: kept until consent is withdrawn
  • Browsing data: limited period in line with the recommendations of the Data Protection Authority

9. Rights of data subjects

Under the GDPR, everyone has the following rights:

  • right of access
  • right to rectification
  • right to erasure
  • right to restriction of processing
  • right to object
  • right to data portability
  • right to withdraw consent at any time

Requests can be sent to: info@glossencia.com

In the event of a dispute, users may lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

10. Data security

GLOSSENCIA implements appropriate technical and organisational measures to ensure the confidentiality, integrity and security of personal data.

11. Changes to this policy

GLOSSENCIA reserves the right to amend this policy to take account of legal or operational developments. The applicable version is the one published on the website on the date of consultation.

12. Contact

For any question about the protection of personal data: info@glossencia.com