Privacy Policy

Compliant with Belgian and European law (GDPR)
GLOSSENCIA – Belgium

1. Applicable legal framework

This Privacy Policy is established in accordance with:

• to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data ( GDPR );
• to the Belgian law of 30 July 2018 relating to the protection of natural persons with regard to the processing of personal data;
• to the rules applicable to electronic commerce in Belgium and the European Union.

2. Data Controller

The data controller for personal data is:

GLOSSENCIA
Company under Belgian law
Registered office: Avenue Paul Deschanel 264, 1030 Brussels, Belgium
VAT number: BE 1030.077.048
Email address: info@glossencia.com

When browsing the website www.glossencia.com, GLOSSENCIA may automatically collect:

3. Data collected during an order or contact

When a user places an order or communicates with GLOSSENCIA, the following data may be collected:

• first and last name
• mailing address
• e-mail address
• phone number
• Payment information (processed exclusively by secure payment providers)
• order history

4. Purposes of the processing

Personal data is processed for the following purposes:

• order processing and execution
• product delivery
• customer service and after-sales service management
• communication with the client
• fraud prevention and payment security
• compliance with legal, tax and accounting obligations
• website and user experience improvement
• sending commercial communications, subject to the customer's prior consent

5. Legal basis for processing

The treatments are based on:

• the performance of a contract (Article 6.1.b GDPR)
• compliance with legal obligations (Article 6.1.c GDPR)
• the explicit consent of the customer (article 6.1.a GDPR)
• GLOSSENCIA's legitimate interest (Article 6.1.f GDPR), in particular for the security and improvement of the website

6. Data Sharing

Personal data may only be disclosed to:

• payment providers
• carriers and logistics partners
• IT and hosting providers
• administrative or judicial authorities when required by law

No personal data is sold or transferred to third parties for commercial purposes.

7. Cookies and targeted advertising

The site uses necessary cookies and, subject to consent, analytical and marketing cookies.

• The user can manage or refuse cookies via their browser or the consent banner.
• The data may be used for behavioral advertising purposes, only with consent.

8. “Do Not Track” signal

The site does not change its collection practices in response to "Do Not Track" signals emitted by browsers.

9. Data retention period

• Order-related data: stored in accordance with Belgian accounting and tax obligations
• Marketing data: retained until consent is withdrawn
• Browsing data: limited duration in accordance with the recommendations of the Data Protection Authority

10. Rights of the persons concerned

In accordance with the GDPR, every person has the following rights:

• right of access
• right of rectification
• right to erasure
• right to restriction of processing
• right to object
• right to portability
• right to withdraw consent at any time

Applications can be sent to:
info@glossencia.com​

In the event of a dispute, the user may lodge a complaint with the Belgian Data Protection Authority ( www.autoriteprotectiondonnees.be ).

11. Data Security

GLOSSENCIA implements appropriate technical and organizational measures to ensure the confidentiality, integrity and security of personal data.

12. Policy Amendment

GLOSSENCIA reserves the right to modify this policy to take into account legal or operational developments.
The applicable version is the one published on the website on the date of consultation.

13. Contact

For any questions relating to the protection of personal data:
info@glossencia.com​